Política de reembolso

REFUND & RETURN POLICY - CLEEVER PETS

At Cleever Pets, we want you and your pet to be completely satisfied with your purchase. If you need to request a return, replacement, or refund, our policy outlines the following conditions:

1. 14-DAY RETURN PERIOD
You have 14 calendar days from the date of package delivery to request a return.
To be eligible for a return:
- The item must be unused, unwashed, free of pet hair, odors, or signs of wear, and in its original packaging.
- The customer is responsible for paying all return shipping fees to our designated return address.

2. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your item arrives damaged, defective, or incorrect:
- Contact us within 48 hours of delivery at support@cleeverpets.com.
- Provide your order number along with clear photos or videos showing the defect or damage.
- Once inspected and verified, we will arrange a free replacement shipment or issue a full refund to your original payment method.

3. HYGIENE & SANITARY EXCEPTIONS
For health and hygiene reasons regarding pets, items that show signs of use, pet fur, biological residues, or opening of sealed hygiene products (such as grooming tools, chewed toys, or bedding) cannot be returned or refunded.

4. REFUND PROCESS
Once your returned item is received and inspected, we will notify you of the approval status. If approved, your refund will be processed automatically to your original method of payment within 5 to 10 business days.

Refunds will NOT be granted in the following scenarios:
- Undelivered packages due to incorrect addresses provided by the customer.
- Delays caused by customs clearance, local carrier issues, or force majeure events beyond our control.